Support
Something broken, something unclear, or an idea you want to put somewhere. Write to us. One person reads every message. Most questions are answered below, so start there.
First, about your records
Every BANSE game on the App Store today keeps its progress on your device only. There are no accounts and no cloud saves, so deleting a game, or moving to a new iPhone without a backup, takes its records with it, and there is nothing we can restore from our side. An encrypted iPhone backup carries them across.
Where an app syncs across your own devices, that's your iCloud rather than a server of ours, and we still can't read it. The privacy page says which, title by title.
Questions by game
Big Box Store
A list. Any cart. Any cost.
Game
How do I play?
Drag the stick in the bottom corner to walk. Get up to a shelf and tap an item to drop it in your cart. The top left tells you what you’re after next, and you can tap any row on the list to change it.
I can’t find anything.
Read the boards. Every aisle is signed, and the departments are signed above them, so you can usually get a list down to one corridor without walking it. That’s deliberately as much help as you get. Led straight to the shelf, you’d have nothing left to do.
I can only see part of the shop.
It’s five or six screens across. Pause and you get a map of the whole floor, with you on it and the tills marked. It won’t show you where anything on your list is. That part is yours.
A guard stopped me and I lost time.
Being stopped isn’t the same as being thrown out. Get caught in somebody’s cart and a guard will have a word and take a few seconds off your clock. You have to make a habit of it before anyone walks you to the door.
What’s the amber patch on the floor?
A camera warming up. Amber gives you a moment. Red means it’s watching, and anything it sees goes straight to the guards along with the aisle you were in. They hang over the corridors, so you either wait it out or go round.
Are there ads?
One, and only if you ask for it. Get thrown out and you’re offered a short video in exchange for one more attempt at the same shop. Decline it and you keep the score you had. Nothing interrupts a round, there are no banners, and there is nothing to buy.
Does it work without a connection?
Yes. The game runs on your iPhone and your records are stored there. A connection is only needed to send a score to Game Center, which is optional. Offline scores are submitted the next time you’re online.
I lost my progress.
Records live on your device and nowhere else. Deleting the app, resetting the data, or moving to a new phone without a backup takes them with it. There is no account to restore from. You can also clear them yourself, from the Scores screen on the menu.
Biome
A quiet descent.
Game
How do I play?
Drag anywhere on the screen. The creature swims toward your finger. If you’d rather keep your hand off the water entirely, switch the control scheme to Trackpad in Settings.
Something cut my body in half.
That was a Razor Cell. Hit one head‑on and you lose three segments; if it touches your body, you lose everything past that point. Either way you keep swimming, and the length it took stays glowing in the water for a few seconds. Swim it down and you get it back.
A cell looked like food and wasn't.
That was a Mimic. It shares colours with a Lumen Cell, but a real Lumen pulses three times then rests, while a Mimic pulses fast and evenly and never stops. The Mimic’s centre is dark; the Lumen’s is bright.
Are there ads?
Only ones you choose to watch. If a run ends by swimming into yourself you may be offered one extra life, which costs 500 points and a short video. Decline it and nothing changes. Nothing interrupts a run, there are no banners, and there are no in-app purchases.
Does it work without a connection?
Yes. The game runs entirely on your iPhone and your records are stored there. A connection is only needed to send a score to Game Center, which is optional. Offline scores are submitted the next time you’re online.
My scores aren't on the leaderboard.
Leaderboards use Game Center, which is optional. Sign in under Settings → Game Center on your iPhone and your next run will rank. Your scores are kept on your device either way.
I lost my progress.
Records live on your device and nowhere else. Deleting the app, resetting the data, or moving to a new phone without a backup takes them with it. There is no account to restore from.
Fallend
A long way down.
Game
How do I play?
Slide a finger left or right anywhere on the screen. The diver swings that way around the inside of the air stream. It works the same wherever you are on the circle, so left is always left. Lift your finger and put it down again to keep going the same way.
Something hit me and I never saw it.
Most things are stuck to the wall and come at you from the middle of the screen, growing as they get closer. The tricky ones are the drone, which leans toward wherever you are, and the hoarding, which is almost invisible edge‑on and a wall when it turns. Both are in the field guide with a picture.
I went through a cloud and nothing happened.
Clouds and steam don’t cost you a life. They slow you down and limit your vision for a couple of seconds, which in a busy stretch is its own problem. Anything that does cost a life says so in the guide.
Are there ads?
Only ones you choose to watch. If a Descent run ends by hitting things, you may be offered one extra life, which costs 500 points and a short video. Decline it and nothing changes. Nothing interrupts a run, there are no banners, and there are no in-app purchases.
Does it work without a connection?
Yes. The game runs on your iPhone and your records are stored there. A connection is only needed to send a score to Game Center, which is optional. Offline scores are submitted the next time you’re online.
My scores aren't on the leaderboard.
Leaderboards use Game Center, which is optional. Sign in under Settings → Game Center on your iPhone and your next run will rank. Your scores are kept on your device either way.
I lost my progress.
Records live on your device and nowhere else. Deleting the app, resetting the data, or moving to a new phone without a backup takes them with it. There is no account to restore from.
Fifteen Two Cribbage
A calm hand, a friendly table.
Game
I've never played cribbage.
There’s a How to Play section in the menu covering the whole game: the deal, the crib, the cut, the play and the count, with worked examples you can read at your own pace. It’s not a tutorial you have to sit through, and you can open it in the middle of a game.
What is the crib?
A fifth hand, made from the cards everybody throws away, and it belongs to the dealer. That’s what makes the lay‑away interesting: as dealer you want to feed it, and as the other player you want to starve it. It’s counted last, after every hand at the table.
The game ended before I got to count.
That’s the rule, and it’s why the order of counting matters. The moment somebody reaches the target, the game is over. The hand stops where it is and anything uncounted stays uncounted. Counting first is worth a great deal when the board is close.
Can I play against someone next to me?
Yes. Set any seat to a person and the game passes the device between you, covering the screen in between so nobody sees a hand that isn’t theirs. You can mix people and computers at three‑ and four‑handed.
Do I have to watch ads?
No. Nothing ever interrupts a game. If you misplay a hand, you can choose to watch one video and have that hand dealt again from the same score. Decline it and the game is exactly the same.
Does it work without a connection?
Yes. The game runs entirely on your device. A connection is only needed to send a score to Game Center or to watch a video, and both are optional.
My scores aren't on the leaderboard.
Leaderboards use Game Center, which is optional. Sign in under Settings → Game Center on your device and your next game will rank. Your record is kept on your device either way.
I lost my statistics.
They live on your device and nowhere else. Deleting the app, resetting the data, or moving to a new device without a backup takes them with it. There is no account to restore from.
Fathom Fishing
A good fish on the line.
Game
How do I fish?
Drag down anywhere on the screen to let line out and up to take it back. Let go and the lure stops where you left it and keeps fishing there. When a fish takes it, the line twitches. Tap to set the hook, or flick the phone if you prefer, which you can turn off in settings.
Why do I keep losing fish?
The slider at the bottom is the drag, and it is the fight. Slack drag lets the fish run until the clock beats you; heavy drag breaks the line on the next surge. Give line while it is pulling and take it back the moment it stops, and watch the bar rather than the fish.
How do I get to the lake, the river and the sea?
By fishing. The lake opens on a 250-point run with no advert bought into it. The river opens once you have landed every uncommon fish in the dock and the lake. The sea opens once you have landed every rare in the three waters before it. Nothing unlocks on a timer or a payment.
My line breaks almost straight away now.
Line wears between runs, and the harder the fights the more of it you spend. A worn spool starts every fight nearer the break. A fresh one is a few coins in the shop. It can never get bad enough to stop you fishing; it only makes the fighting harder.
Is there anything to buy?
Not with money. There are no in-app purchases, no currency with a price on it, no energy meter and no timer between runs. Coins come out of the water. You can watch an optional advert for a few of them or for more time on a run that just ended, and fishing pays better per minute than watching one does.
Does it work without a connection?
Yes. The whole game runs on your iPhone and everything it remembers is stored there. There is no account and no sign-up. A connection is only needed to send a score to Game Center, which is optional, and a score set offline is submitted the next time you are online.
My scores aren't on the leaderboard.
Leaderboards use Game Center, which is optional. Sign in under Settings → Game Center on your iPhone and your next run will rank. There are three boards: best run, best fish and the deepest catch. The run board counts three-minute runs only, so a run you bought more time on is not on it. Your records are kept on your device either way.
I lost my progress.
Records, the guide and your coins live on your device. Deleting the app, resetting the data, or moving to a new phone without a backup takes them with it, and there is no account to restore from. A score you have put on a Game Center leaderboard stays there, but it is a score rather than a save.
Route Rivals
A trip you can play.
Game
Do we all need the app?
Only if you want to play on your own phones. One phone passed around works on its own, and the game hides the previous answer each time it changes hands. To play on several, one person hosts and everyone else taps Join Nearby Trip and types the six-character code.
Does it need a signal?
No. Everything is planned and stored on the phones in the car, and phones talk to each other directly over the local network or Bluetooth rather than through the internet. The one thing that needs a connection is watching an ad to unlock a pack, and nothing about the game depends on that.
Is it safe to play while driving?
The person driving should not be holding a phone at all. Mark a stretch as a travel day and those chapters stop serving anything that needs typing, a camera or movement, and the app shows a warning naming the passenger as the one holding the phone. The rest is played out loud, which is the point.
How long is a trip?
Anything from one day to thirty. It plans a chapter for each day and scales the number of challenges to the content you have, and it tells you if a trip is long enough that it would start repeating rather than quietly repeating.
What happens to our photos?
They stay on the phone that took them. If a challenge is one the group votes on, the photo is sent straight to the other phones in your group so they can vote, and nowhere else. Nothing is uploaded, and deleting a trip deletes its photos.
Are there ads?
Only ones you choose to watch, and only to unlock an extra content pack. Nothing interrupts a chapter, there are no banners, and the pack the game ships with is enough for a thirty-day trip on its own.
Can we play a bit at a time instead of all at once?
Yes. When you plan the trip, choose to spread each day's tasks across the hours you pick instead of playing them in one sitting. Every phone raises a reminder when the next task comes due, and the Trip Master can always start one early. The reminders are made on your own phone. No server sends them and nothing about them leaves the device.
One of us is driving.
Mark them as driving in the lobby and their phone stops getting reminders, and no round waits for them. They keep their score and their place on the board. Mark a stretch of the trip as a travel day as well and those chapters stop serving anything that needs typing, a camera or getting up.
Someone joined late.
That is fine. A phone joining part-way through gets the whole trip and the current scoreboard, and starts playing from the chapter everyone else is on.
Cornhole Rivals
A bean bag blast.
Game
How do I actually throw?
Hold the phone the way you would hold a bag, swing your arm underhand, and let go at the bottom. How fast your arm was going decides how far it flies, where you were pointing when you started decides the line, and rolling your wrist on the way through puts curve on it. Tap the field once before you swing and the aim holds where it is, so the swing itself cannot drag it off.
I would rather not swing my phone around.
Then don't. Turn on “Aim with a drag” in the setup screen and you throw by dragging instead: sideways to aim, back for power, let go. It is the same throw underneath, scored the same way, and every level is playable with it. It is also what the game uses on any handset with nothing to measure a swing with.
Do we all need the app?
Only if you want a phone each. Four people can play the whole game on one phone, passing it between throws, and that mode never touches the radio at all. Playing on four phones needs the app on all four and everybody on the same local network.
How does somebody join my game?
You host, and your phone shows a six-character code and a square. They either type the code in or point a camera at the square. You then let each of them in by hand, so somebody two yards over cannot wander into your match. Nothing goes over the internet and there is no account on either side.
Why did my throw not count?
Because the phone could not find a swing in it. A phone lying on a table, a flick of the wrist or a shake is not an underhand throw, and rather than score one the game says so and hands you the bag back. An imperfect swing plays — the check is for whether you threw at all, not how tidily.
A bag landed on the board and the score did not move.
That will be the ground-bounce rule. Off, a bag that hits the grass first and skips up onto the plywood does not count, and the screen says which bag it took off and why. You can turn it on in setup before the match starts, and then a bounced bag plays like any other.
What do the difficulty levels change?
The distance to the board, the weight of the bags, how much wind there is, and how much the game tells you. Backyard is a six-metre board in still air with heavy bags, an aim line and a preview arc. Pro is ten metres in gusts with no help but the pennant. None of the levels changes what the bag does once it has left your hand.
Where are my records kept?
On the phone that played the match, and nowhere else. Every phone in a nearby game writes its own copy of the evening, so everybody keeps their own book. There is no account and nothing is uploaded, which also means deleting the app takes them with it and there is nothing to restore from.
Why is my best game not on the leaderboard?
The boards are filtered, and the filters are at the top of the screen. A Backyard game and a Pro game are not the same sport, and neither is two players and four, so a record only ever competes with games played the same way. The accuracy board also wants at least eight bags thrown, or it would be permanently topped by whoever quit first.
Does it need an internet connection?
No, and it has no way to use one. There are no servers, no accounts and no downloads after the app itself. Playing on several phones uses the local network between them, which is a different thing and works with the router off.
Questions by app
HockeySense
A game changer for your stats.
App
Why didn’t his plus/minus move when he scored?
Because it was a power-play goal. Plus/minus is an even-strength statistic: a player on the ice for a power-play goal isn’t credited, and one on for a power-play goal against isn’t charged. That’s the definition rather than a bug, and it’s why the power-play counters are kept separately.
Why did goals-for go up when I only tapped a goal?
If he scored it, he was on the ice for it. Tapping a goal or an assist counts the goal-for as well, so an event is one tap instead of two. Forgetting that second tap is the easiest way to end up with a plus/minus that is quietly too low all season.
Can I track both my kids in the same game?
Yes. Each gets their own line in that game and you switch between them on the live screen. The free version tracks up to three players; Pro removes the limit and turns the live screen into a table with a row per player.
Does it work with no signal?
Yes, and that is the normal case, because an arena is the worst place a phone can be. Every tap is written to the device as you make it, sync catches up later, and a phone that dies in the second period has already lost nothing.
Will it show up on the iPad?
Yes, through your own iCloud account and its private database. Nothing goes to a server of ours, because there isn’t one. If iCloud is switched off the app keeps working locally, and More → Sync says so rather than failing quietly.
I tapped the wrong thing.
Undo takes the last entry back exactly, including the power-play part of it that a plain minus button could only guess at. Any completed game can also be opened from History later and edited number by number.
Do I have to watch ads?
Never while you are tracking a game, and there are no banners anywhere in the app. Your most recent completed game is always readable. Older games and the trends sit behind one short video that opens them for 24 hours, and if no advert can be served, which is what a rink with no signal usually means, they open anyway rather than holding your own records back.
What does Pro actually cost, and what do I get?
$24.99 a year or $3.99 a month, both starting with a 7-day free trial, or $69.99 once and never again. Pro lifts the three-player limit to a whole roster, turns the live screen into a table with a row per player, adds sortable team leaderboards, opens the whole archive permanently, and removes both adverts. Prices are Canadian dollars and the App Store will show yours in your own currency.
Do I need Pro to see my older games?
No, and that matters enough to say plainly. Your most recent completed game is always readable, and everything older opens for 24 hours with one short video you choose to watch — free, as often as you like. If no advert can be served, which is what a rink with no signal usually means, it opens anyway. What Pro removes is the video and the 24-hour clock, not the data.
How do I cancel, and what happens to my stats?
Settings → your name → Subscriptions on your iPhone, the same place as every other subscription. Cancel at least 24 hours before a trial ends and you are not charged. Nothing you have tracked is ever touched: the games go back behind the video gate, the roster stays where it is, and every number is still on your device and in your backup.
I bought Pro and got a new phone.
Open More → HockeySense Pro and tap Restore purchase. Pro belongs to your Apple Account rather than to the handset, and it is shareable with your family group. Your stats come back separately, through iCloud or a backup file.
Can I get my data out?
Yes. More → Create a backup writes the whole database as one JSON file: every season, player, game, stat line and penalty. Importing merges it back by identity, so nothing is deleted and an existing game is updated rather than duplicated.
Two Feet and a Heartbeat
A walk in the park.
App
Why didn’t my walk count towards the streak?
It was under five minutes. Anything shorter is kept in the history with its real time and distance, but it does not move the streak — otherwise a walk to the printer counts, and then the number stops meaning anything.
What is a day pass?
A day off that does not break your run. You earn one by walking three times in a week, up to three held at a time, and the app spends one on your behalf when you miss a single day. It will not cover two days in a row, because that is a streak ending rather than a day off.
It says no loop could be found.
The map service could not put one together from where you are standing, which happens on a bad connection or at the edge of the map. The walk works either way: go whichever way you like and it is measured the same. The app learns how much longer your streets make a route than the straight line between the same points, so the second suggestion in a neighbourhood is usually closer than the first.
Does it drain the battery?
It uses location while a walk is running and stops the moment you finish, which is why the blue indicator appears only then. Nothing runs between walks.
Do my walks go into Apple Health?
Only if you turn that switch on in Settings, and then only outwards. The app asks for permission to save workouts and asks for no permission to read anything, so it cannot see your weight, your heart rate or anything else that lives in Health.
Do I have to watch the video?
No. Everything in the app works without it, and a day pass is also earned by walking three times in a week. There are no banners, nothing during a walk, and nothing on the history screen.
I am not able to walk. Is this for me?
The name is a figure of speech; the heartbeat is the part doing the work in it. The app times what you did and counts the days, and it has no opinion about how you got round.
Trivvy
A way to keep tabs.
App
Does everybody need the app?
Everybody who is recording their own expenses does. One person can also keep the whole trip on their phone and add everybody else's spending themselves, which is how a lot of trips work — the app does not mind either way, and nobody needs an account for either.
How do our phones find each other?
Over Wi-Fi or Bluetooth, in the same room, with no internet. Whoever is collecting shows the code as a QR square with the characters printed under it, so you can point a phone at it or read it out across the table. Nothing connects until both phones agree on that code.
What if we are not in the same room at the end?
Then Trivvy is the wrong tool for that trip, and this is worth knowing before you start. The handover needs two phones near each other. A code handed over at breakfast can be typed in at lunch and the trip fills itself in the next time you are together, but a group that will never be in one place wants something with a server behind it.
Can it read a receipt longer than the screen?
Yes. Keep shooting, overlapping each section a little, and the pieces come back as one receipt. It matters more than it sounds: the total on a long till roll is at the bottom, so one photograph of the top is the half without the number you were after. Trivvy finds the overlap and drops it, and leaves alone a line that genuinely repeats, which till rolls do constantly.
I corrected a total after everybody had agreed it. What happens?
Every share moves with it, the leftover cent included, and the settlement is worked out again from the new number. Nobody has to go back through the trip deciding which figures came from the old one.
Can two of us settle up as a couple?
Yes. Put the two of you together on the settle screen and your payments come out as one. A couple still takes two shares of every dinner, so the arrangement can be made, changed or undone at the table without moving a figure anybody has already agreed to. It lasts for that trip only, since the app knows nothing about anybody beyond the names on it.
What is free and what is Pro?
Everything that touches your own numbers is free and stays free: all four ways of splitting, the settlement, the PDF, the spreadsheet and the handover. The line is drawn at reading receipts for you. Ten scans a month are free, and Pro is one payment for unlimited scans, the individual items off each receipt, multi-currency at the rate your card charged, and no adverts.
Where are my expenses kept?
On your phone. There is no account and no server, so there is nothing to sign into and nothing for us to read. iCloud sync is there if you want your own devices to agree with each other; it is off until you turn it on and it goes to your iCloud account.
Can I get the numbers out?
Yes, as a PDF or as a spreadsheet, free and as often as you like. The spreadsheet has raw numbers in it rather than formatted ones, because a spreadsheet has to add them up. Pro puts the receipt images in the PDF as well.
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